Returns & Exchanges Policy – AirShop

Last Updated: 18 August 2026

At AirShop, we want every customer to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return or exchange subject to the conditions below.

1. Return Eligibility

A product may be eligible for return if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is significantly different from the item ordered.
• The product is incomplete or missing essential parts.
• The return request is submitted within the applicable return period.

Returned products should generally be unused, unwashed, and in their original condition, with original packaging, labels, accessories, manuals, warranty cards, and other items supplied with the product.

2. Return Period

Customers should raise a return or exchange request within 7 days of delivery, unless a different return period is specifically mentioned for the product.

Requests submitted after the applicable return period may not be accepted.

3. Exchange Policy

Where exchange is available, customers may request replacement of an eligible product.

Exchange is subject to:

• Product availability.
• Verification of the return request.
• Condition of the returned product.
• Availability of the requested size, model, colour, or variant.

If the replacement product is unavailable, AirShop may offer another appropriate resolution, including a refund where applicable.

4. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, safety, customization, or product-specific reasons.

Non-returnable items may include:

• Personalized or customized products.
• Used, altered, damaged, or washed products.
• Products returned without original packaging or accessories.
• Personal-care or hygiene-sensitive items where applicable.
• Products specifically marked as non-returnable.
• Items damaged because of misuse, improper handling, or installation by the customer.

Product-specific return conditions, if any, may be displayed on the relevant product page.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact AirShop as soon as possible.

Customers may be requested to provide:

• Order number
• Product details
• Photographs of the product
• Photographs of the outer packaging
• A short video where necessary
• Description of the problem

We recommend recording an unboxing video for valuable or sensitive products, as it can help us verify transit damage, missing items, or incorrect deliveries.

6. Return Approval

Submitting a return request does not automatically guarantee approval.

AirShop may inspect the information provided and, where necessary, inspect the returned item before approving an exchange or refund.

Products that do not meet the applicable return conditions may be returned to the customer.

7. Return Shipping

For returns resulting from a defective, damaged, or incorrect product supplied by AirShop, eligible return-shipping arrangements may be provided by us where service is available.

For other approved returns, return shipping charges may be borne by the customer depending on the circumstances and product-specific policy.

8. Refunds

Where a return is approved for refund, the refund will normally be processed after the returned product is received and successfully verified.

Refunds may be issued to the original payment method or through another approved method, depending on the payment channel and circumstances.

Banking or payment-gateway processing times may cause additional delay after AirShop initiates the refund.

Shipping charges, convenience fees, or other service charges may be non-refundable unless the return resulted from an error attributable to AirShop.

9. Cancellation Before Dispatch

If an order has not yet been dispatched, customers may request cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.

10. Replacement Warranty

If a product is covered by a manufacturer or brand warranty, certain defects may need to be handled directly through the manufacturer's authorised service centre after the applicable AirShop return period has expired.

Warranty terms vary by product and manufacturer.

11. Refund or Exchange Abuse

AirShop reserves the right to reject return, refund, or exchange requests involving suspected misuse, fraudulent claims, repeated abuse of return facilities, product substitution, tampering, or violation of applicable return conditions.

12. Contact Us

For return, exchange, replacement, or refund assistance, please contact:

AirShop

Assam, North East India

Email: support@yourdomain.com