Shipping & Delivery Policy – AirShop

Last Updated: 18 August 2026

At AirShop, we are committed to delivering your orders safely, securely, and as quickly as possible. We serve customers across Assam, North East India, and other serviceable locations depending on courier availability.

1. Order Processing

Orders are normally processed after successful order confirmation and payment verification. Processing time may vary depending on product availability, order volume, holidays, or other operational factors.

Customers will receive order-related updates through the contact details provided during checkout wherever such notification facilities are available.

2. Delivery Time

Estimated delivery time depends on the delivery address, product availability, courier partner, and serviceability of the location.

Deliveries within major towns and cities may generally be completed faster, while deliveries to remote or rural areas of Assam and North East India may require additional time.

Any delivery date shown on the website should be considered an estimated timeline and not a guaranteed delivery date.

3. Shipping Charges

Shipping or delivery charges, if applicable, will normally be displayed during checkout before the order is confirmed.

Charges may vary depending on:

• Delivery location
• Product size or weight
• Order value
• Type of delivery service
• Promotional or free-shipping offers

AirShop may offer free shipping on selected products or qualifying orders from time to time.

4. Delivery Areas

AirShop aims to provide delivery services across Assam and other parts of North East India. However, delivery availability depends on the service network of our logistics and courier partners.

Certain remote locations may have limited delivery options or may not be serviceable.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Customer name
• House/building details
• Road/locality
• City or village
• District
• State
• PIN code
• Active mobile number

AirShop will not be responsible for delays caused by incorrect or incomplete address information.

6. Failed Delivery

A delivery may fail if the customer is unavailable, the address is incorrect, the location is inaccessible, or the customer cannot be contacted.

Where possible, the courier partner may attempt delivery again. Additional delivery charges may apply if an order needs to be shipped again because of incorrect customer information or repeated unsuccessful delivery attempts.

7. Damaged or Tampered Package

Customers are advised to inspect the outer packaging before accepting delivery.

If the package appears significantly damaged, opened, or tampered with, please contact AirShop customer support promptly and, where possible, take photographs or videos of the package before opening it.

8. Delays Beyond Our Control

Delivery may occasionally be delayed because of circumstances beyond AirShop's reasonable control, including severe weather, floods, road conditions, transport disruptions, strikes, government restrictions, natural disasters, or courier-network issues.

Such situations can particularly affect delivery timelines in some remote areas of North East India.

9. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking information may take some time to become active after shipment.

10. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact:

AirShop

Assam, North East India